Refund policy

  • Exchange/Refund Period: Exchange or refund requests must be submitted within 14 days of the order placement date.

  • Product Condition: Exchanges or refunds will only be considered if the delivered item is unused and unworn, in its original condition, with all tags intact, and securely re-packed in its original packaging.

  • Eligibility for Refund: Refunds will only be considered if the delivered item is incorrect or defective. Customers must provide clear photos and/or videos as proof via WhatsApp for verification.

  • Refund Method: For approved refund requests, a voucher of equivalent value will be issued to the customer. The voucher can be used toward a future purchase on our website.

  • Size Exchanges: Exchanges may be requested in case of a size change, subject to the availability of the requested size and any applicable price difference. Size exchange requests are not applicable on pre-orders with customized name prints.

  • Return Shipping: The customer is responsible for returning the delivered item to us through any postal/courier service of their choice, including all return shipping and service charges.

  • Prior Approval Required: Customers must not return any item without obtaining prior approval and mutual confirmation via WhatsApp. Any item returned without prior approval may not be accepted.